Help Center

Go to My Orders from your account menu, click on the order you want to track. You will see the order timeline with current status and tracking details including carrier information and tracking number.

Standard delivery takes 5-7 business days. Express delivery (where available) takes 2-3 business days. Delivery times may vary based on your location and product availability.

You can update your delivery address only if the order has not been shipped yet. Go to My Orders, select the order, and contact our support team for address changes.

We offer free shipping on orders above ₹5,000. For orders below that, a standard shipping fee applies based on your location and order weight.

We accept Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, Digital Wallets, and Cash on Delivery (COD).

Yes, all online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card details are never stored on our servers.

If your payment failed but the amount was deducted, it will be automatically refunded to your account within 5-7 business days. If you don't see the refund, please contact our support team.

Yes, you can download the invoice from the order detail page once your order is confirmed. Click the "Download Invoice" button on your order page.

You can request a return within 7 days of delivery for most products. Items must be in their original condition with tags and packaging intact.

Go to My Orders, select the delivered order, and click "Request Return". Select the items you want to return, choose a reason, and submit your request. Our team will review it within 24-48 hours.

Once your return is approved and the item is picked up, refunds are processed within 5-7 business days to your original payment method. COD refunds are credited to your bank account.

Currently, we support returns with refund. To get a different product, please return the current one and place a new order.

We deliver across India. You can check delivery availability by entering your pincode on the product page. Some remote areas may have longer delivery times.

Currently, scheduled delivery is not available. Orders are delivered during standard business hours (9 AM - 7 PM) on weekdays.

Go to My Account > Change Password. You will need to enter your current password and choose a new one. After changing your password, you will need to sign in again on all devices.

Go to My Account > Profile and click "Edit Profile". You can update your name, email, and phone number.

Please contact our support team at support@bmcmart.com to request account deletion. Note that this action is irreversible.